Friday, August 10, 2012

Communication Template for Ebay

  • Contact buyer Setelah buyer membeli item kita (very very recommended): Many thanks for your shopping. We are now processing your order size MEDIUM. It takes 15-20 days to arrive. Please wait for item arrival. Just reminder, feedback is very important for a seller. Please do not forget to give 5 stars positive feedback in eBay once you receive the item and do not leave any negative or neutral feedback before we communicate to each other. If you have any question about our product and service, we will gladly help you to resolve it. We commit to offer you the best products and services. >>> bagian yang dicetak miring silahkan dimodifikasi sendiri. Jika tidak pakai ukuran, silahkan ukurannya dihapus
  • Contact buyer Setelah buyer membeli item kita di bulan DESEMBER: Many thanks for your shopping. We are now processing your order size MEDIUM. It takes 15-20 days to arrive. Please note that the delivery might be a bit delay because of Christmas and New Year occasion.Please wait for item arrival. Just reminder, feedback is very important for a seller. Please do not forget to give 5 stars positive feedback in eBay once you receive the item and do not leave any negative or neutral feedback before we communicate to each other. If you have any question about our product and service, we will gladly help you to resolve it. We commit to offer you the best products and services. >>> bagian yang dicetak miring silahkan dimodifikasi sendiri. Jika tidak pakai ukuran, silahkan ukurannya dihapus
  • Contact buyer jika belum bayar (auction):  Many Thanks for shopping. Please complete the payment   so that we can process your order soon

  • Respond buyer yang menanyakan ” where is my item” (khusus overseas): I am terribly sorry for the delay in receiving your order. I receive these complaints every now and then. Normal delivery takes 15-20 days days to reach you. If more than 20 days, usually the reason for the delay is a slow processing time in customs of your country. I did actually send the order, so please wait a couple of days more for the order to arrive. If on date xx xxxxx you still dont receive it, please contact me again. I will make a resoliton for you. Please let me know when the item arrived safely. Have a nice day >>> bagian yang dicetak miring silahkan dimodifikasi sendiri
  • Respond buyer yang complain item not as described: I'am really sorry for this and I willl take responsibility to this problem. Can you please send me the photos of the item? Make sure the photos show the damage or not as described part. If it’s correct as you complain, I will fully refund your money or reship the replacement item. Thank you
  • Contact buyer saat refund money karena barang gak nyampe (ngemis mode on): Dear Valued customer. Here I refund your money. Please note that I already ship your order. I believe that You will receive the item anyway although with delay. Promise me, if you finally receive the item, refund the money back to me. Thank you
  • Jika Item kena Remove gara2 VeRO dsb >>>Segera Track alamat email dari semua customer yang pernah membeli item anda yang kena remove. kemudian kirim message berikut ini segera sebelum buyer2 ramai2 menghajar anda dengan dispute!:  Dear Valued Customer, Related to the removal listing of item xxxxx , Please do not make any open case or dispute in eBay and Pay Pal if you dont receive it yet. I guarantee 100% that i have sent your order. Please wait for item arrival. If you have question or problem with the delivery, please contact me. I will resolve it for you. It will be better for both of us. I hope you understand this.Thank you 
Created by my brother Mastah Sidiq Dwijangka

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